My account

First time log ins

If you are a member, you will already have an account set up.

Please use the email address you have provided us and set your password by selecting ‘Forgot password’. This will be your password for future logins.

Creating an account

If you haven’t visited us before or do not have an existing account with us, please visit the online customer portal. Select 'Join or book now' and follow the steps to create your account. 

Not sure if you have an account?

1. Visit the online customer portal.
2. Select 'Forgot password'. A new page will load.
3. Type in your email.
4. Select 'Submit'.
5. If you have an account, you will receive an email to reset your password.
6. If you do not have an account, a message will load stating 'Email address not found'.
7. If your email address was not found, this means there is no associated account to the email you entered. Existing members should contact the centre to check their email address if this occurs.
8. If you are not a member, please proceed back to the login screen and select 'Join or book now' and follow the prompts.

1. Login to your online account using your email address and password.
2. Select 'Account'.
3. Select 'Payment settings'.
4. Select the member or guest you wish to edit at the top of the screen.
   • If you are paying for a student's account, the bank account sits under the responsible persons / guest account details.
5. Select 'Add new payment method'.
6. Select which payment method you wish to update and select 'Next'.
7. Enter new details and click 'Submit'.

1. Login to your online account using your email address and password.
2. Select 'Account'.
3. You will be taken to the 'Edit profile' tab.
4. Go to the 'Payments' tab to check your payments.

You can access your online customer portal to update your payment details, postal address and phone number. For all other updates please contact the centre.

1. Login to your online account using your email address and password.
2. Select 'Account'.
3. Select the member or guest you wish to edit at the top of the screen.
4. Edit your details.
5. Select 'Save changes'.

1. Login to your online account using your email address and password.
2. Select 'Group Fitness' which is located under 'Book'.
3. Select the relevant date to find your group fitness class.
4. Select 'Book now'.
5. Select 'Book now' again.
   • Accounts with multiple payment plans will be prompted to select which individual they wish to register.
6. Make payment (casuals only)
   • Pay for a single session via credit / debit card.

Credit / debit card

• Enter your credit / debit card details.
• Make payment.
• You will receive an email confirming your booking.

1. Login to your online account using your email and password.
2. Go to 'My Bookings'.
3. Select 'Cancel Booking'.

Bookings open five days before the class start time (to the minute).

Cancellation policy

Casuals / multi-visits: Cancellations made no later than 60 minutes before your booking will result in a product return being added to your online customer account. Bookings cannot be cancelled after your booking or less than 60 minutes prior and are not allocated a credit.

No-show policy

Three 'no-shows' to a booked class in a seven day period may result in a seven day exclusion from booking online. Please note this exclusion refers to online bookings only. You will still be able to book and attend in centre during this online booking exclusion period.